Coronavirus Car Park Adaptations and FAQ
We will now operate on a self-park basis. On entry to the car park please find a space and park your own vehicle then make your way to the reception to check-in. The number of customers allowed in the reception is limited and 2m distance should be adhered to both within the office and when waiting for transfer. Please read and follow the signage.
Drivers will not be responsible for loading your luggage onto the bus to minimise contact with your belongings. Drivers will open and close the shuttle doors.
Customers from the same household may sit together on the bus, different parties should allow safe distance between each other. Drivers are not responsible for enforcing social distancing. We recommend the use of face coverings during transfer to and from the airport.
The reception, toilet area and shuttles are cleaned regularly and areas with frequent contact such as door handles disinfected.
Be prepared to allow extra time or waiting to complete your journey
- Q. How will social distancing work on the bus? All passengers may not be able to board the first bus that arrives. There may be situations where you can’t keep a suitable distance from people, for example when boarding or alighting, on busier services and at busier times. In addition to the guidance above, in these cases, you should:
- Avoid physical contact
- Try to face away from other people
- Keep the time you spend near others as short as possible
- Be aware of the surfaces you touch and be careful not to touch your face
- Wait for passengers to get off first before you board
- Please respect other peoples' space while travelling
Be aware of other customers who may need the seat or extra space more than you such as pregnant, older and disabled people.
- Q. Do drivers and passengers have to wear a face mask on bus services? Legally, passengers on public transport must now wear a face covering. A face covering is not the same as the surgical masks or respirators used by healthcare workers. Wearing a face covering is optional for drivers as it could become a distraction or cause glasses to steam up. We have supplied face coverings to our staff and instructed how to wear them safely.
- Q. Is the driver responsible for managing social distancing? Please note the seating measures we have introduced are advisory for customers and we will not be asking our drivers to enforce them or leave their cab area, unless operating the manual bus ramp. Our driver will help advise customers when boarding where seats are available.
- Q. Will you be providing face masks or hand sanitiser for passengers? No, customers should use their own sanitiser and face covering. Government advice on using and making a face covering
- Q. Can I use the service if I am feeling unwell? Government advice is that people shouldn’t travel if they are suffering from coronavirus symptoms including a persistent cough or high temperature and should follow public health guidelines.
- Q. Why is my driver not wearing a mask while in their cab? The primary reason for this is due to the face covering or mask becoming a distraction while driving. Also, if the driver wears glasses then there is a risk of glasses being steamed up while driving.
- Q. Why is my driver wearing a mask when they help vulnerable people? Our drivers have to leave their cab when helping vulnerable customers and so are following the advice to wear a face covering as they are now in an open area of the bus and briefly in closer contact with the passenger.
- Q. Are you making hand gel available to your drivers? Yes.